*{box-sizing:border-box}body{margin:0;font-family:Inter,Arial,sans-serif;background:#f5f7fb;color:#111827}.app{display:flex;min-height:100vh}.sidebar{width:232px;background:#fff;border-right:1px solid #e8ebf2;padding:22px 16px;display:flex;flex-direction:column}.brand{display:flex;gap:12px;align-items:center;margin:2px 8px 28px}.brandmark{color:#ef1b2d;font-size:30px}.brand strong{font-size:21px}.brand span,.usercard span{display:block;color:#7d8698;font-size:12px}.sidebar nav{display:flex;flex-direction:column;gap:7px}.sidebar nav a{color:#263244;text-decoration:none;padding:11px 14px;border-radius:12px;font-size:14px}.sidebar nav a.active,.sidebar nav a:hover{background:linear-gradient(90deg,#fff0f2,#fbecef);color:#e31228}.sidebar nav a b{float:right;background:#ef1b2d;color:#fff;border-radius:20px;padding:2px 7px;font-size:11px}.sidebar nav small{margin:16px 14px 5px;color:#9aa3b2;font-weight:700}.usercard{margin-top:auto;border:1px solid #eef0f5;border-radius:16px;padding:14px;display:flex;gap:10px;align-items:center}.usercard em{display:block;color:#16a34a;font-size:11px;font-style:normal;margin-top:5px}.avatar{width:38px;height:38px;border-radius:50%;background:#16213a;color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700}.avatar.sm{width:34px;height:34px}.main{flex:1;padding:18px 24px;overflow:hidden}.topbar{display:flex;align-items:center;gap:24px}.topbar h1{margin:0;font-size:27px}.topbar p{margin:2px 0;color:#788296;font-size:13px}.search{margin-left:auto;width:440px;background:#fff;border:1px solid #e3e7ee;border-radius:16px;padding:12px 16px;color:#98a1b3}.search input{border:0;outline:0;width:90%;font-size:13px}.topicons{display:flex;align-items:center;gap:15px;font-size:20px}.kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;margin:18px 0}.kpi{background:#fff;border:1px solid #eaedf3;border-radius:17px;padding:18px;display:flex;align-items:center;gap:14px;box-shadow:0 6px 20px rgba(22,34,62,.04)}.kpi>span{width:50px;height:50px;border-radius:15px;display:grid;place-items:center;font-size:24px}.kpi strong{display:block;font-size:25px;margin:3px 0}.kpi small{font-size:11px;color:#667085}.red>span{background:#ffe8eb;color:#ef1b2d}.blue>span{background:#e8f2ff;color:#2875f0}.orange>span{background:#fff0da;color:#ee8a13}.green>span{background:#e5f9ee;color:#1ab36b}.purple>span{background:#f0e8ff;color:#8248e9}.workspace{display:grid;grid-template-columns:315px minmax(500px,1fr) 320px;gap:14px;min-height:620px}.panel{background:#fff;border:1px solid #e6e9f0;border-radius:16px;box-shadow:0 8px 28px rgba(30,44,74,.04)}.ticketlist{overflow:auto}.tabs{display:flex;gap:24px;padding:15px 18px;border-bottom:1px solid #eee}.tabs b{color:#ef1b2d}.ticketitem{display:flex;gap:12px;padding:16px 14px;text-decoration:none;color:inherit;border-bottom:1px solid #eff1f5}.ticketitem.selected{background:linear-gradient(90deg,#fff0f2,#fff);border-left:3px solid #ef1b2d}.tiavatar{width:38px;height:38px;border-radius:50%;background:linear-gradient(135deg,#ff4152,#7425e7);color:#fff;display:grid;place-items:center;font-size:12px;font-weight:700;flex:0 0 auto}.ticont{min-width:0;flex:1}.ticont>div{display:flex;justify-content:space-between;gap:8px}.ticont strong{font-size:13px}.ticont time,.ticont p,.ticont footer{font-size:11px;color:#657084}.ticont p{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticont footer{display:flex;justify-content:space-between}.status{font-size:10px;padding:4px 7px;border-radius:8px}.status.new{background:#ffe3e6;color:#e81028}.status.open{background:#e7f0ff;color:#236de2}.status.pending{background:#fff0d8;color:#da7b00}.status.forwarded{background:#f0e5ff;color:#7b3bd4}.status.closed{background:#e5f7e9;color:#188548}.conversation{display:flex;flex-direction:column;overflow:hidden}.convhead{padding:16px 18px;border-bottom:1px solid #edf0f4;display:flex;justify-content:space-between}.convhead h2{font-size:17px;margin:0}.convhead p{font-size:11px;color:#7a8597}.headbuttons{font-size:19px;color:#667085}.timeline{display:flex;justify-content:space-around;padding:14px;border-bottom:1px solid #eff1f5;font-size:11px}.timeline span{color:#697387}.timeline .on{color:#ef1b2d;font-weight:700}.messages{padding:12px;overflow:auto;flex:1;background:#fbfcfe}.message{display:flex;gap:12px;padding:16px;margin-bottom:10px;background:#fff;border:1px solid #e7ebf1;border-radius:14px}.message.agent{background:#eef5ff}.message.internal{background:#fff6dc}.mavatar{width:34px;height:34px;border-radius:50%;background:#202b43;color:#fff;display:grid;place-items:center;flex:0 0 auto}.message>div:last-child{flex:1}.message header{display:flex;justify-content:space-between}.message time{font-size:10px;color:#7b8492}.message p{font-size:12px;line-height:1.55;margin-bottom:0}.composer{margin:10px;border:1px solid #e3e7ed;border-radius:14px;overflow:hidden}.compose-tabs{display:flex;gap:26px;padding:10px 14px;border-bottom:1px solid #eceff4;font-size:11px}.compose-tabs b{color:#ef1b2d}.composer textarea{width:100%;min-height:70px;border:0;outline:0;padding:13px;resize:vertical}.composebar{display:flex;justify-content:space-between;align-items:center;padding:10px 13px}.composebar button{background:#ef1b2d;color:#fff;border:0;border-radius:9px;padding:10px 20px}.details{display:flex;flex-direction:column;gap:12px}.info{padding:14px}.info h3{margin:0 -14px 14px;padding:0 14px 12px;border-bottom:1px solid #edf0f4;font-size:14px}.info dl{display:grid;grid-template-columns:1fr 1.4fr;gap:10px;font-size:11px}.info dt{color:#667085}.info dd{margin:0}.info select{width:100%;border:1px solid #e1e5ec;border-radius:8px;padding:7px;background:#fff}.redtxt{color:#ef1b2d;font-weight:700}.customer{display:flex;gap:10px;align-items:center}.customer span{display:block;color:#7a8495;font-size:11px;margin-top:3px}.actions{display:grid;grid-template-columns:1fr 1fr;gap:8px}.actions a{text-decoration:none;text-align:center;border-radius:10px;padding:12px 8px;font-size:11px}.greenbtn{background:#e7f7ec;color:#1b8a4b}.bluebtn{background:#e9f2ff;color:#2167d4}.orangebtn{background:#fff0d9;color:#c96c00}.graybtn{background:#f0f2f5;color:#4b5565}.dropzone{border:1px dashed #cbd2df;border-radius:10px;padding:20px;text-align:center;color:#7d8796;font-size:10px}.bottomstats{display:grid;grid-template-columns:2fr 1.2fr 1fr 1.4fr;gap:14px;margin-top:14px}.bottomstats .panel{padding:14px}.bottomstats h4{margin:0 0 10px;font-size:12px}.spark{font-size:38px;color:#ef1b2d;letter-spacing:-5px}.mini p,.mini span{display:block;font-size:10px;color:#687384}.mini strong{font-size:22px}@media(max-width:1300px){.workspace{grid-template-columns:280px 1fr}.details{display:none}.kpis{grid-template-columns:repeat(3,1fr)}}
.flash{margin:14px 0;padding:13px 16px;border-radius:12px;font-size:13px;border:1px solid}.flash.ok{background:#e9f9ef;border-color:#b9ebca;color:#167a42}.flash.error{background:#fff0f1;border-color:#ffc8cd;color:#b4232f}.compose-tabs button{background:none;border:0;padding:0;font:inherit;color:#697387;cursor:pointer}.compose-tabs button.active{color:#ef1b2d;font-weight:700}.settings-page{background:#f5f7fb}.settings-wrap{max-width:1180px;margin:35px auto;padding:0 20px}.settings-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:22px}.settings-head h1{margin:8px 0 4px;font-size:30px}.settings-head p{margin:0;color:#788296}.backlink{color:#e31228;text-decoration:none;font-size:13px}.settings-badge{background:linear-gradient(135deg,#ef1b2d,#a21428);color:#fff;border-radius:14px;padding:13px 18px;font-weight:800;letter-spacing:.08em;box-shadow:0 10px 25px rgba(239,27,45,.22)}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.setting-card{padding:20px}.setting-card h3{margin:0 0 18px;font-size:16px}.setting-card label{display:block;font-size:12px;font-weight:700;color:#465165;margin-bottom:13px}.setting-card input,.setting-card select{display:block;width:100%;margin-top:7px;padding:11px 12px;border:1px solid #dfe4ec;border-radius:10px;background:#fff;color:#202939;outline:none}.setting-card input:focus,.setting-card select:focus{border-color:#ef1b2d;box-shadow:0 0 0 3px rgba(239,27,45,.08)}.form2{display:grid;grid-template-columns:2fr 1fr;gap:12px}.hint{font-size:11px;line-height:1.55;color:#7a8496}.cron-card{grid-column:1/-1}.settings-actions{display:flex;justify-content:flex-end;gap:10px;margin:18px 0 40px}.settings-actions button{border:0;border-radius:11px;padding:12px 18px;background:#ef1b2d;color:#fff;font-weight:700;cursor:pointer}.settings-actions .secondary{background:#fff;color:#263244;border:1px solid #dfe4ec}@media(max-width:800px){.settings-grid{grid-template-columns:1fr}.cron-card{grid-column:auto}.form2{grid-template-columns:1fr}.settings-head{align-items:flex-start}.settings-badge{display:none}}
.logout-link{display:inline-block;margin-top:6px;color:#e31228;text-decoration:none;font-size:11px}.forward-target{display:none;padding:10px 13px 0}.forward-target label{font-size:11px;color:#667085}.forward-target select,.assign-form select{width:100%;margin-top:5px;padding:8px;border:1px solid #dfe4ec;border-radius:9px;background:#fff}.assign-form{display:grid;gap:7px;margin-top:12px}.assign-form button,.agent-create button,.primary-wide{border:0;border-radius:10px;padding:11px 14px;background:#ef1b2d;color:#fff;font-weight:700;cursor:pointer}.actions form{margin:0}.actions button{width:100%;border:0;border-radius:10px;padding:12px 8px;font-size:11px;cursor:pointer}.event-list{display:grid;gap:10px}.event-list div{border-left:2px solid #ef1b2d;padding-left:9px}.event-list strong,.event-list span{display:block;font-size:10px}.event-list span{color:#7b8492;margin-top:2px}.login-page{min-height:100vh;background:radial-gradient(circle at 20% 20%,#fff0f2 0,transparent 35%),#f5f7fb;display:grid;place-items:center}.login-shell{width:min(430px,92vw)}.login-brand{display:flex;gap:12px;align-items:center;justify-content:center;margin-bottom:18px}.login-brand strong{font-size:23px}.login-brand span{display:block;color:#7d8698;font-size:12px}.login-card{padding:28px}.login-card h1{margin:8px 0 6px}.login-card>p{color:#788296;font-size:13px}.login-card label{display:block;font-size:12px;font-weight:700;color:#465165;margin:15px 0}.login-card input{display:block;width:100%;margin-top:7px;padding:12px;border:1px solid #dfe4ec;border-radius:10px}.login-card small{display:block;text-align:center;color:#9098a8;margin-top:14px}.login-kicker{color:#ef1b2d;font-size:11px;font-weight:800;letter-spacing:.12em}.primary-wide{width:100%;font-size:14px}.agent-create{display:grid;grid-template-columns:1.2fr 1.4fr 1.2fr .8fr 1fr auto;gap:12px;align-items:end}.agent-create label{margin:0}.wide-field{grid-column:span 3}.table-card{margin-top:16px;overflow:auto}.data-table{width:100%;border-collapse:collapse}.data-table th,.data-table td{text-align:left;padding:13px 15px;border-bottom:1px solid #edf0f4;font-size:12px}.data-table td small{display:block;color:#7d8698;margin-top:3px}.inline-form{display:inline-flex;gap:5px;margin:2px}.password-form input{width:145px;padding:7px;border:1px solid #dfe4ec;border-radius:8px}.smallbtn{padding:7px 9px;border:1px solid #dfe4ec;background:#fff;border-radius:8px;cursor:pointer}.smallbtn:disabled{opacity:.45;cursor:not-allowed}.team-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-top:16px}.team-card{padding:18px;display:flex;gap:14px}.team-icon{width:44px;height:44px;border-radius:14px;background:#fff0f2;color:#ef1b2d;display:grid;place-items:center;font-size:22px}.team-card h3{margin:0 0 5px}.team-card p{margin:0 0 12px;color:#7d8698;font-size:12px}.team-card span{font-size:11px;margin-right:12px;color:#475467}.check-list{padding:8px 20px}.check-row{display:flex;gap:12px;align-items:center;padding:14px 0;border-bottom:1px solid #edf0f4}.check-icon{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;font-weight:800}.check-icon.ok{background:#e7f7ec;color:#1b8a4b}.check-icon.bad{background:#fff0f1;color:#b4232f}.check-row strong,.check-row small{display:block}.check-row small{margin-top:3px;color:#7d8698}.settings-link{margin-right:auto;color:#e31228;text-decoration:none;font-weight:700;font-size:12px}@media(max-width:1100px){.agent-create{grid-template-columns:1fr 1fr}.team-grid{grid-template-columns:1fr 1fr}}@media(max-width:700px){.agent-create,.team-grid{grid-template-columns:1fr}}

.template-select{max-width:220px;padding:8px;border:1px solid #e4e7ec;border-radius:8px;background:#fff}
.tagrow{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:10px}.tag{padding:5px 9px;border-radius:999px;background:#fff1f2;color:#c6283d;font-size:12px;font-weight:700}
.inline-form{display:flex;gap:6px}.inline-form input{min-width:0;flex:1;padding:8px;border:1px solid #e5e7eb;border-radius:8px}.inline-form button,.upload-form button{border:0;border-radius:8px;padding:8px 10px;cursor:pointer}
.attachment{display:flex;justify-content:space-between;gap:8px;padding:8px 0;color:#273043;text-decoration:none;border-bottom:1px solid #eee}.attachment small{color:#98a2b3}.upload-form{margin-top:12px;display:grid;gap:8px}.upload-form input{font-size:12px}
.adminpage{background:#f5f7fb}.adminwrap{max-width:1100px;margin:35px auto;padding:0 20px}.adminpanel{padding:22px;margin:18px 0}.adminpanel form{display:grid;gap:12px}.adminpanel label{display:grid;gap:6px;font-weight:700}.adminpanel input,.adminpanel textarea{padding:11px;border:1px solid #dfe3ea;border-radius:9px}.template-card{padding:14px 0;border-bottom:1px solid #eee}.template-card small{margin-left:10px;color:#98a2b3}.data-table{width:100%;border-collapse:collapse}.data-table th,.data-table td{text-align:left;padding:12px;border-bottom:1px solid #eee}
.ticket-filters{margin:0 22px 16px;padding:10px 12px;display:flex;gap:8px;align-items:center;flex-wrap:wrap}.ticket-filters select,.ticket-filters button{border:1px solid #e2e6ee;background:#fff;border-radius:9px;padding:9px 10px}.ticket-filters button{background:#c93b50;color:#fff;border-color:#c93b50;font-weight:700;cursor:pointer}.ticket-filters>a{color:#7c8494;text-decoration:none;font-size:13px}.mine-check{font-size:13px;color:#596273;display:flex;align-items:center;gap:5px}.notification-bell{position:relative;text-decoration:none;color:#3e4656;font-size:20px}.notification-bell b{position:absolute;top:-9px;right:-11px;min-width:17px;height:17px;border-radius:999px;background:#d43550;color:#fff;font-size:10px;display:grid;place-items:center;padding:0 3px}.compose-attach{cursor:pointer;padding:7px 9px;border:1px solid #e2e6ee;border-radius:8px;background:#fff;font-size:13px}.compose-attach input{display:none}.meta-form{display:grid;gap:6px}.meta-form select,.meta-form button{width:100%;border:1px solid #e3e6ec;border-radius:8px;padding:7px;background:#fff}.meta-form button{background:#f3f5f8;cursor:pointer;font-weight:700}.notification-list{padding:0!important;overflow:hidden}.notification-item{display:flex;justify-content:space-between;gap:18px;padding:16px 18px;border-bottom:1px solid #eceff3;text-decoration:none;color:#273043}.notification-item.unread{background:#fff5f6}.notification-item strong{display:block}.notification-item p{margin:5px 0 0;color:#6f7787}.notification-item>span{white-space:nowrap;color:#8d95a5;font-size:12px}
@media(max-width:1000px){.ticket-filters{margin-left:12px;margin-right:12px}.ticket-filters select{flex:1 1 150px}.notification-item{display:block}.notification-item>span{display:block;margin-top:8px}}

.sla-strip{display:flex;gap:14px;align-items:center;flex-wrap:wrap;margin:10px 0 0;padding:9px 12px;border-radius:10px;font-size:12px}.sla-strip.ok{background:#ecfdf3;color:#167443}.sla-strip.warning{background:#fff7e6;color:#9a6700}.sla-strip.overdue{background:#fff0f1;color:#b42335}.sla-strip.done{background:#f2f4f7;color:#667085}.sla-strip strong{font-size:11px;text-transform:uppercase;letter-spacing:.08em}
.admin-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.admin-form-grid select{padding:11px;border:1px solid #dfe3ea;border-radius:9px;background:#fff}.stats-kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;margin:20px 0}.stats-kpis .panel{padding:18px}.stats-kpis small{display:block;color:#7a8495;margin-bottom:8px}.stats-kpis strong{font-size:27px}.bar-chart{height:240px;display:flex;gap:12px;align-items:flex-end;padding-top:20px;overflow-x:auto}.bar-col{min-width:42px;height:215px;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:5px}.bar{width:28px;border-radius:7px 7px 2px 2px;background:linear-gradient(180deg,#e24f65,#b92740)}.bar-value{font-size:11px;font-weight:700}.bar-col small{font-size:10px;color:#8b95a5;white-space:nowrap}@media(max-width:900px){.stats-kpis{grid-template-columns:repeat(2,1fr)}.admin-form-grid{grid-template-columns:1fr}}


/* Support Pro 1.6 – kompakte KPI-Cards oben */
.kpis,
.top-kpis,
.stats-row,
.kpi-row{
  display:grid !important;
  grid-template-columns:repeat(4,minmax(0,1fr)) !important;
  gap:10px !important;
  align-items:stretch !important;
}
.kpi,
.kpi-card,
.stat-card{
  min-width:0 !important;
  padding:12px 14px !important;
  min-height:72px !important;
}
.kpi strong,
.kpi-card strong,
.stat-card strong{
  font-size:22px !important;
  line-height:1.1 !important;
}
.kpi span,
.kpi-card span,
.stat-card span{
  font-size:12px !important;
}
@media (max-width:1100px){
  .kpis,.top-kpis,.stats-row,.kpi-row{
    grid-template-columns:repeat(4,minmax(0,1fr)) !important;
  }
}
@media (max-width:760px){
  .kpis,.top-kpis,.stats-row,.kpi-row{
    grid-template-columns:repeat(2,minmax(0,1fr)) !important;
  }
}
@media (max-width:460px){
  .kpis,.top-kpis,.stats-row,.kpi-row{
    grid-template-columns:1fr !important;
  }
}


/* Support Pro 1.6.1 – Dashboard: exakt 6 KPI-Cards nebeneinander */
@media (min-width: 1000px) {
  .kpis,
  .top-kpis,
  .stats-row,
  .kpi-row {
    display: grid !important;
    grid-template-columns: repeat(6, minmax(0, 1fr)) !important;
    gap: 10px !important;
    width: 100% !important;
    align-items: stretch !important;
  }

  .kpis > *,
  .top-kpis > *,
  .stats-row > *,
  .kpi-row > * {
    min-width: 0 !important;
    width: auto !important;
    max-width: none !important;
    margin: 0 !important;
  }

  .kpi,
  .kpi-card,
  .stat-card {
    min-width: 0 !important;
    width: auto !important;
    max-width: none !important;
    padding: 11px 12px !important;
    min-height: 70px !important;
  }

  .kpi strong,
  .kpi-card strong,
  .stat-card strong {
    font-size: 20px !important;
    line-height: 1.08 !important;
    overflow-wrap: anywhere;
  }

  .kpi span,
  .kpi-card span,
  .stat-card span {
    font-size: 11px !important;
  }
}


/* Support Pro 1.7 – Ticket Workspace */
.tabs a{display:flex;align-items:center;gap:7px;text-decoration:none;color:#667085;font-size:12px;font-weight:600}
.tabs a b{background:#f1f3f7;color:#667085;border-radius:999px;padding:2px 7px;font-size:10px}
.tabs a.active{color:#ef1b2d}
.tabs a.active b{background:#ef1b2d;color:#fff}
.convhead{gap:14px}
.conv-title{min-width:0;flex:1}
.headbuttons{display:flex;gap:7px;align-items:flex-start}
.headbuttons form{margin:0}
.headbuttons button{width:34px;height:34px;border:1px solid #e5e9ef;background:#fff;border-radius:9px;color:#475467;cursor:pointer}
.headbuttons button:hover{border-color:#ef1b2d;color:#ef1b2d}
.timeline{position:relative;gap:5px}
.timeline:before{content:"";position:absolute;left:8%;right:8%;top:26px;height:2px;background:#edf0f5;z-index:0}
.timeline span{position:relative;z-index:1;display:flex;flex-direction:column;align-items:center;gap:5px;min-width:90px}
.timeline span i{width:25px;height:25px;border-radius:50%;background:#f1f3f7;display:grid;place-items:center;font-style:normal;color:#98a2b3;border:2px solid #fff;box-shadow:0 0 0 1px #e7eaf0}
.timeline span.done i{background:#e9f8ee;color:#159455}
.timeline span.done{color:#159455}
.timeline span.on i{background:#ef1b2d;color:#fff}
.customer-card .customer{margin-bottom:10px}
.customer-contact{display:flex;gap:8px;margin:10px 0 12px}
.customer-contact a{width:34px;height:34px;border-radius:50%;background:#f4f6fa;color:#475467;display:grid;place-items:center;text-decoration:none}
.customer-numbers{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;border:1px solid #eceff4;border-radius:11px;overflow:hidden}
.customer-numbers div{text-align:center;padding:9px 4px;border-right:1px solid #eceff4}
.customer-numbers div:last-child{border-right:0}
.customer-numbers strong{display:block;font-size:15px}
.customer-numbers span{display:block;color:#7b8494;font-size:9px;margin-top:2px}
.customer-since{display:flex;justify-content:space-between;margin-top:10px;font-size:10px;color:#667085}
.drop-upload{margin-top:10px}
.dropzone{display:flex;flex-direction:column;gap:5px;cursor:pointer;transition:.15s}
.dropzone strong{font-size:22px}
.dropzone.dragover{border-color:#ef1b2d;background:#fff5f6;color:#ef1b2d}
.weekbars{height:78px;display:flex;gap:8px;align-items:flex-end;padding-top:3px}
.weekbars>div{height:100%;flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:5px}
.weekbars i{display:block;width:70%;min-height:7px;background:linear-gradient(180deg,#ff5362,#ef1b2d);border-radius:5px 5px 2px 2px}
.weekbars span{font-size:9px;color:#7b8494}
.category-mini p{display:flex!important;flex-direction:row!important;justify-content:space-between;margin:5px 0;font-size:10px}
.category-mini p strong{font-size:11px}
.response-mini,.rating-mini{text-align:center}
.response-mini>strong,.rating-mini>strong{display:block;font-size:24px}
.rating-mini>span{color:#f4a000;font-size:15px;letter-spacing:1px}
.rating-mini small{display:block;color:#7b8494;font-size:9px;margin-top:4px}
@media print{
 .sidebar,.topbar,.kpis,.ticket-filters,.ticketlist,.details,.bottomstats,.composer{display:none!important}
 .main{padding:0!important}.workspace{display:block!important}.conversation{box-shadow:none!important;border:0!important}
}


/* Support Pro 1.8 – Aktionen, Archiv, Kundenportal */
.more-menu-wrap{position:relative}
.more-menu{display:none;position:absolute;right:0;top:40px;z-index:50;width:190px;background:#fff;border:1px solid #e5e9ef;border-radius:12px;padding:7px;box-shadow:0 14px 35px rgba(20,30,50,.14)}
.more-menu.open{display:block}
.more-menu form{margin:0}
.more-menu button{width:100%;height:auto!important;text-align:left;padding:9px 10px;border:0!important;background:transparent!important;border-radius:8px!important;font-size:11px;color:#344054!important}
.more-menu button:hover{background:#f6f7fa!important}
.more-menu button.danger{color:#d92d20!important}
.portal-link-row{display:flex;gap:7px;margin:0 0 12px}
.portal-link-row a,.portal-link-row button{flex:1;border:1px solid #e4e8ef;border-radius:8px;padding:8px 7px;background:#fff;color:#475467;text-decoration:none;font-size:9px;text-align:center;cursor:pointer}
.portal-link-row a:hover,.portal-link-row button:hover{border-color:#ef1b2d;color:#ef1b2d}
.merge-form{display:flex;flex-direction:column;gap:7px}
.merge-form select{width:100%;border:1px solid #e1e5ec;border-radius:8px;padding:8px;background:#fff;font-size:10px}
.merge-form button{border:0;border-radius:8px;padding:9px;background:#f1f3f7;color:#344054;cursor:pointer}
.merge-form button:disabled{opacity:.5;cursor:not-allowed}

/* Kundenportal */
.portal-body{background:#f5f7fb;color:#182230}
.portal-shell{max-width:960px;margin:0 auto;padding:26px 18px 60px}
.portal-head{background:#fff;border:1px solid #e6eaf0;border-radius:17px;padding:17px 20px;display:flex;justify-content:space-between;align-items:center;box-shadow:0 8px 24px rgba(20,30,50,.04)}
.portal-head>div:first-child strong{font-size:20px}
.portal-head span,.portal-head small{display:block;color:#7a8495;font-size:11px;margin-top:2px}
.portal-head>div:last-child{text-align:right;font-weight:600}
.portal-intro{padding:28px 4px 14px}
.portal-intro h1{margin:0 0 6px;font-size:27px}
.portal-intro p{margin:0;color:#667085}
.portal-tickets{display:flex;flex-direction:column;gap:16px}
.portal-ticket{background:#fff;border:1px solid #e4e8ef;border-radius:18px;overflow:hidden;box-shadow:0 8px 26px rgba(20,30,50,.04)}
.portal-ticket>header{display:flex;justify-content:space-between;gap:15px;padding:17px 20px;border-bottom:1px solid #edf0f4}
.portal-ticket h2{margin:3px 0 0;font-size:17px}
.portal-ticket>header b{color:#ef1b2d;font-size:11px}
.portal-messages{padding:15px 20px;background:#fbfcfe}
.portal-message{max-width:78%;padding:13px 15px;border-radius:14px;margin-bottom:10px;border:1px solid #e7ebf1;background:#fff}
.portal-message.support{margin-left:auto;background:#eef5ff}
.portal-message strong{font-size:11px}
.portal-message time{float:right;font-size:9px;color:#8a94a6}
.portal-message p{font-size:12px;line-height:1.55;margin:8px 0 0}
.portal-reply,.portal-rating{padding:15px 20px;border-top:1px solid #edf0f4}
.portal-reply textarea,.portal-rating textarea{width:100%;min-height:78px;border:1px solid #e2e7ee;border-radius:10px;padding:11px;resize:vertical}
.portal-reply button,.portal-rating button{margin-top:9px;border:0;border-radius:9px;background:#ef1b2d;color:#fff;padding:10px 18px;cursor:pointer}
.portal-rating h3{margin:0 0 8px;font-size:13px}
.stars{display:flex;gap:3px;margin-bottom:10px}
.stars label input{display:none}
.stars label span{font-size:28px;color:#d9dee7;cursor:pointer}
.stars label:has(input:checked) span,.stars label:hover span{color:#f4a000}
@media(max-width:650px){
 .portal-head{align-items:flex-start}.portal-message{max-width:94%}
}

/* Support Pro 1.9 – Agent Productivity */
.saved-views{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 12px;margin:0 0 12px}
.saved-view-list{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.saved-view-list>strong{font-size:10px;color:#667085;margin-right:2px}
.saved-view-list>span{display:flex;align-items:center;background:#f5f7fa;border:1px solid #e7eaf0;border-radius:999px;padding-left:9px}
.saved-view-list a{text-decoration:none;color:#475467;font-size:10px;padding:5px 2px}
.saved-view-list form{margin:0}.saved-view-list button{border:0;background:transparent;color:#98a2b3;cursor:pointer;padding:4px 7px}
.save-view-form{display:flex;gap:6px}.save-view-form input{border:1px solid #e1e5ec;border-radius:8px;padding:7px 9px;font-size:10px}.save-view-form button{border:0;border-radius:8px;background:#ef1b2d;color:#fff;padding:7px 10px;font-size:10px}
.rich-toolbar{display:flex;gap:4px;padding:7px 12px;border-bottom:1px solid #edf0f4;background:#fbfcfd}
.rich-toolbar button{border:1px solid #e4e8ef;background:#fff;border-radius:6px;padding:5px 8px;color:#475467;cursor:pointer;font-size:10px}
.rich-toolbar button:hover{color:#ef1b2d;border-color:#ef1b2d}
.linked-ticket{display:flex;align-items:center;gap:6px;text-decoration:none;color:#344054;border:1px solid #edf0f4;border-radius:8px;padding:8px;margin-bottom:6px;font-size:9px}
.linked-ticket .status{margin-left:auto}
@media(max-width:900px){.saved-views{align-items:flex-start;flex-direction:column}.save-view-form{width:100%}.save-view-form input{flex:1}}

/* Support Pro 2.0 – Team Collaboration */
.ticket-row{display:flex;align-items:stretch;border-bottom:1px solid #eff1f5}
.ticket-row .ticketitem{flex:1;border-bottom:0}
.ticket-check{width:28px;display:flex;align-items:center;justify-content:center;background:#fafbfc}
.ticket-check input{accent-color:#ef1b2d}
.bulk-toolbar{display:flex;gap:7px;align-items:center;padding:8px 10px;border-bottom:1px solid #edf0f4;background:#fbfcfd;font-size:9px}
.bulk-toolbar label{margin-right:auto;color:#667085}
.bulk-toolbar select{border:1px solid #e1e5ec;border-radius:7px;padding:6px 7px;background:#fff;font-size:9px}
.bulk-toolbar button{border:0;background:#ef1b2d;color:#fff;border-radius:7px;padding:7px 9px;font-size:9px;cursor:pointer}
.presence-warning{margin:8px 12px 0;padding:8px 10px;border-radius:9px;background:#fff4e5;border:1px solid #ffdca8;color:#9a6700;font-size:10px}
.audit-table{overflow:auto}
.audit-table table{width:100%;border-collapse:collapse;font-size:10px}
.audit-table th,.audit-table td{padding:9px 10px;border-bottom:1px solid #edf0f4;text-align:left;vertical-align:top}
.audit-table th{color:#667085;background:#fafbfc;position:sticky;top:0}
.audit-search{display:flex;gap:8px;margin-bottom:12px}
.audit-search input{flex:1;border:1px solid #e1e5ec;border-radius:9px;padding:10px}
.audit-search button{border:0;border-radius:9px;background:#ef1b2d;color:#fff;padding:0 16px}
@media(max-width:900px){.bulk-toolbar{flex-wrap:wrap}.ticket-check{width:24px}}

/* Support Pro 2.0.1 – einheitliches SVG Iconset */
.nav-icon{width:17px;height:17px;display:inline-block;vertical-align:-3px;margin-right:9px;stroke:currentColor}
.sidebar nav a{display:flex;align-items:center}
.sidebar nav a b{margin-left:auto}
.sidebar nav a img{opacity:.88}
.sidebar nav a.active img,.sidebar nav a:hover img{opacity:1}
.brandmark{width:38px;height:38px;border-radius:12px;background:#fff0f2;display:grid;place-items:center}
.brandmark img{width:22px;height:22px;color:#ef1b2d}
.search{display:flex;align-items:center;gap:8px}
.search>img{width:17px;height:17px;opacity:.55}
.notification-bell{position:relative;display:grid;place-items:center;width:34px;height:34px;border-radius:10px;color:#475467;text-decoration:none}
.notification-bell>img{width:19px;height:19px}
.kpi>span img{width:25px;height:25px}
.headbuttons button img{width:17px;height:17px}
.customer-contact a img{width:15px;height:15px}
.inline-svg{width:15px;height:15px;display:inline-block;vertical-align:-3px}
.dropzone strong img{width:26px;height:26px}
.presence-warning>.inline-svg{margin-right:5px}
svg,img[src*="/icons/"]{color:inherit}

/* Support Pro 2.0.2 – Visual Parity Correction */
.sidebar{width:255px;padding:18px 16px;background:#fff;border-right:1px solid #e7eaf0}
.brand{margin:0 8px 22px;gap:10px}
.reference-logo{width:34px;height:34px;background:transparent}
.reference-logo img{width:27px;height:27px;color:#ef3340}
.brand strong{font-size:20px;color:#101828}
.sidebar nav{gap:4px}
.sidebar nav a{padding:10px 12px;border-radius:12px;font-size:13px;color:#344054}
.sidebar nav a.active{background:linear-gradient(90deg,#fff1f3,#fde9ed);color:#ef3340}
.sidebar nav small{margin:18px 12px 7px;font-size:10px;color:#7a8495}
.nav-icon{width:16px;height:16px;margin-right:10px}
.usercard{border:0;border-top:1px solid #eef1f4;border-radius:0;margin:18px -2px 0;padding:16px 10px 4px}
.usercard .avatar{background:#efe7ff;color:#8055d9}
.topbar{min-height:58px}
.topbar h1{font-size:25px}
.topbar p{font-size:12px}
.kpis{grid-template-columns:repeat(6,minmax(0,1fr))!important;gap:10px!important}
.kpi{padding:14px 15px;min-height:88px;border-radius:15px}
.kpi>span{width:48px;height:48px;border-radius:14px}
.kpi>span img{width:23px;height:23px}
.kpi strong{font-size:22px}
.kpi.red>span{background:#ffe4e8;color:#ef3340}
.kpi.blue>span{background:#e6f1ff;color:#2386ff}
.kpi.orange>span{background:#fff0cb;color:#e99a15}
.kpi.green>span{background:#e6f7e9;color:#27a94f}
.kpi.purple>span{background:#f0e7ff;color:#8a57df}

.details{gap:10px}
.ref-inspector,.ref-customer,.ref-note,.ref-actions,#ticket-tags{padding:14px}
.info h3{display:flex;align-items:center;gap:8px;font-size:13px;color:#253047}
.section-icon{width:16px;height:16px;color:#ef3340}
.inspector-grid{display:flex;flex-direction:column;gap:10px}
.inspector-grid>div{display:grid;grid-template-columns:92px 1fr;align-items:center;gap:8px;font-size:10px}
.inspector-grid span{color:#667085}
.inspector-grid strong{font-size:10px;color:#344054;font-weight:600}
.inspector-grid form{margin:0}
.inspector-grid select{height:34px;background:#f9fafb;border-color:#e3e7ee;font-size:10px}
.ref-customer .customer{position:relative}
.customer-mini-actions{margin-left:auto;display:flex;gap:6px}
.customer-mini-actions a{width:30px;height:30px;border:1px solid #e6e9ef;border-radius:8px;display:grid;place-items:center}
.customer-mini-actions img{width:14px;height:14px}
.note-box{position:relative;background:#fff3c9;border:1px solid #f4dc8c;border-radius:10px;padding:12px 34px 12px 12px;font-size:10px;line-height:1.45;color:#5c4a12}
.note-box>img{position:absolute;right:10px;top:10px;width:15px;height:15px;color:#d69400}
.tagrow{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:8px}
.tag{background:#f2eafd;color:#7448c8;border:1px solid #e2d4f7;border-radius:7px;padding:5px 8px;font-size:9px}
.tag-add{display:flex;border:1px dashed #cfd5df;border-radius:9px;overflow:hidden}
.tag-add input{flex:1;border:0;padding:9px;background:transparent;font-size:9px;outline:0}
.tag-add button{border:0;background:transparent;color:#667085;padding:0 10px}
.action-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.action-grid form{margin:0}
.action-grid button{width:100%;border:0;border-radius:8px;padding:10px 7px;display:flex;align-items:center;justify-content:center;gap:6px;font-size:10px;cursor:pointer}
.action-grid img{width:14px;height:14px}
.action-close{background:#e7f7ec;color:#168a48}
.action-forward{background:#eaf1ff;color:#2467d1}
.action-pending{background:#fff0d5;color:#bc6b00}
.action-delete{background:#ffeaec;color:#c93644}

.ref-bottomstats{display:grid;grid-template-columns:2fr 1.3fr 1fr 1fr;gap:12px;margin-top:14px}
.analytics-card{padding:14px!important;min-height:165px}
.analytics-head{display:flex;justify-content:space-between;align-items:flex-start}
.analytics-head h4{margin:0;font-size:12px}
.analytics-head span{display:block;color:#8a94a6;font-size:9px;margin-top:3px}
.analytics-head>img{width:18px;height:18px;color:#ef3340}
.trend-svg{width:100%;height:82px;margin-top:6px}
.trend-labels{display:grid;grid-template-columns:repeat(7,1fr);font-size:8px;color:#98a2b3;text-align:center}
.donut-wrap{position:relative;width:88px;height:88px;margin:5px auto 8px}
.donut-svg{width:88px;height:88px;transform:rotate(90deg)}
.donut-center{position:absolute;inset:0;display:grid;place-content:center;text-align:center}
.donut-center strong{font-size:17px}
.donut-center span{font-size:8px;color:#98a2b3}
.category-legend{display:flex;flex-direction:column;gap:4px}
.category-legend div{display:grid;grid-template-columns:8px 1fr auto;align-items:center;gap:6px;font-size:8px}
.category-legend i{width:7px;height:7px;border-radius:50%}
.category-legend strong{font-size:9px}
.response-main{text-align:center;padding:10px 0 8px}
.response-icon{width:42px;height:42px;border-radius:14px;background:#e8f2ff;margin:0 auto 6px;display:grid;place-items:center}
.response-icon img{width:21px;height:21px;color:#2875f0}
.response-main strong{display:block;font-size:23px}
.response-main span{font-size:8px;color:#667085}
.response-meter{height:6px;background:#eef1f5;border-radius:10px;overflow:hidden}
.response-meter i{display:block;height:100%;background:#2875f0;border-radius:10px}
.response-card small{display:block;text-align:center;margin-top:6px;color:#98a2b3;font-size:8px}
.rating-score{text-align:center;margin-top:14px}
.rating-score strong{font-size:28px}
.rating-score span{font-size:10px;color:#98a2b3}
.rating-stars{text-align:center;margin:5px 0;color:#dfe3e9;font-size:16px;letter-spacing:1px}
.rating-stars .filled{color:#f4a000}
.satisfaction-card p{text-align:center;margin:0;color:#98a2b3;font-size:8px}

@media(max-width:1450px){
 .workspace{grid-template-columns:290px minmax(500px,1fr) 300px}
 .ref-bottomstats{grid-template-columns:2fr 1.2fr 1fr 1fr}
}

/* Support Pro 2.0.4 – exact requested visual corrections, no KPI enlargement */
.reference-brand{margin:2px 8px 24px!important;display:flex;align-items:center;gap:10px}
.reference-brand .reference-logo{width:34px!important;height:34px!important;background:transparent!important}
.reference-brand .reference-logo img{width:28px!important;height:28px!important;color:#ef3340!important}
.reference-brand strong{font-size:20px!important;color:#111827!important;letter-spacing:-.3px}

.reference-nav{gap:5px!important}
.reference-nav a{display:flex!important;align-items:center!important;min-height:39px;padding:9px 12px!important;font-size:13px!important;color:#344054!important}
.reference-nav a.active{background:linear-gradient(90deg,#fff0f2,#fdebed)!important;color:#ef3340!important}
.reference-nav .nav-icon{width:16px!important;height:16px!important;margin-right:10px!important}
.reference-nav small{font-size:10px!important;margin:17px 12px 6px!important;color:#7d8796!important}
.reference-nav a b{margin-left:auto!important;background:#ef3340!important;color:#fff!important;border-radius:999px!important;font-size:10px!important;padding:2px 7px!important}

/* compact cards, only icons corrected */
.kpis{grid-template-columns:repeat(6,minmax(0,1fr))!important;gap:10px!important;margin:18px 0!important}
.kpi{min-height:82px!important;padding:12px 13px!important;border-radius:15px!important;gap:11px!important}
.kpi>span{width:46px!important;height:46px!important;border-radius:14px!important}
.kpi>span img{width:23px!important;height:23px!important}
.kpi div{font-size:11px!important}
.kpi strong{font-size:20px!important;margin:4px 0 2px!important}
.kpi small{font-size:9px!important}
.kpi.red>span{background:#ffe5e9!important;color:#ef3340!important}
.kpi.blue>span{background:#e5f0ff!important;color:#2587f5!important}
.kpi.orange>span{background:#fff0cf!important;color:#e49a1b!important}
.kpi.green>span{background:#e6f7ea!important;color:#26a94e!important}
.kpi.purple>span{background:#f0e8ff!important;color:#8454da!important}

/* right ticket inspector – complete and visible */
.workspace{grid-template-columns:315px minmax(520px,1fr) 335px!important;gap:14px!important}
.details{display:flex!important;flex-direction:column!important;gap:10px!important}
.ref-inspector,.ref-customer,.ref-note,#ticket-tags,.ref-actions{display:block!important}
.ref-inspector{border-top:3px solid #ef3340!important}
.info h3{font-size:13px!important;font-weight:700!important;color:#1f2937!important}
.inspector-grid>div{grid-template-columns:100px 1fr!important;min-height:30px!important}
.inspector-grid span{font-size:10px!important;color:#7a8495!important}
.inspector-grid strong{font-size:10px!important}
.inspector-grid select{height:33px!important;font-size:10px!important}
.ref-customer .customer{min-height:58px!important}
.ref-customer .avatar{width:42px!important;height:42px!important;background:#eee7ff!important;color:#7a4cd1!important}
.note-box{background:#fff2c9!important;border:1px solid #f0d889!important;color:#5c4d1b!important;min-height:68px!important}
.tagrow .tag{background:#efe7ff!important;color:#7244c6!important}
.action-grid{grid-template-columns:1fr 1fr!important;gap:8px!important}
.action-grid button{min-height:38px!important;border-radius:9px!important;font-weight:600!important}
.action-close{background:#e7f7ec!important;color:#16884a!important}
.action-forward{background:#e7efff!important;color:#2868cf!important}
.action-pending{background:#fff0d5!important;color:#bd6e00!important}
.action-delete{background:#ffe9ec!important;color:#c93545!important}

/* lower analytics – actual graphical cards */
.exact-analytics{display:grid!important;grid-template-columns:2fr 1.25fr 1fr 1fr!important;gap:12px!important;margin-top:14px!important}
.exact-analytics .analytics-card{display:block!important;min-height:180px!important;padding:14px!important}
.exact-analytics .analytics-head h4{font-size:12px!important}
.exact-analytics .analytics-head span{font-size:9px!important}
.exact-analytics .trend-svg{height:96px!important;margin-top:7px!important}
.exact-analytics .trend-labels{font-size:8px!important}
.exact-analytics .donut-wrap{width:92px!important;height:92px!important;margin:6px auto!important}
.exact-analytics .donut-svg{width:92px!important;height:92px!important}
.exact-analytics .donut-center strong{font-size:17px!important}
.exact-analytics .category-legend div{font-size:8px!important}
.exact-analytics .response-icon{width:44px!important;height:44px!important}
.exact-analytics .response-main strong{font-size:24px!important}
.exact-analytics .rating-score strong{font-size:28px!important}
.exact-analytics .rating-stars{font-size:18px!important}

/* don't hide the requested right column on normal desktop widths */
@media (min-width:1200px){
  .workspace{grid-template-columns:300px minmax(500px,1fr) 320px!important}
  .details{display:flex!important}
}
@media (min-width:1450px){
  .workspace{grid-template-columns:315px minmax(560px,1fr) 335px!important}
}